Can I use my own wording? TOP
Although we provide sample wording on all our invitations, we encourage you to write anything you want. We also provide a link to VerseIt for ideas.
When should I use a linen finish? TOP
Linen-finish paper has a subtle embossed finish throughout the paper surface like finely woven cloth. The tooth of this paper will show through and actually become a part of the overall design.
Therefore, it is best used with designs that contain a lot of white space or with light, solid color designs. The linen finish will enhance soft and simple designs such as florals, borders, and those that contain light pastel colors or where the background color has a subtle appearance.
Linen also works better with designs that focus more on elegant typography than with the heavy use of imagery. A design printed on linen paper will appear less vibrant but will evoke a much warmer and more classic feel.
Can I choose a different font? TOP
Yes, We presently use a vast number of different fonts. You may choose from any of those. If we don't have the font you want listed, please let us know and we may have it in our font library. This link will take you to our list of fonts - Fonts We Use
Can you change a design? TOP
Yes, since we design our own invitations we can change them to suit your individual request. If you need a design not on our website, please let us know and we will design an invitation for you at no extra charge.
What happens if I receive my order and notice an error? TOP
Unfortunately, there are occasions when errors occur. Please notify us by phone or email within 5 days of receipt of your order. If we have not printed exactly what appeared on your order form or the final proof which you approved, we will reprint the order as quickly as possible at no cost to you. If, however, we have printed exactly what appeared on your order form or the final proof which you approved and you subsequently realize that it is incorrect (if, for example, there is a misspelling or if you omitted some information), we will reprint at a reduced price. You are responsible for the cost of this reprint. We do everything possible to eliminate errors, you are ultimately responsible for errors on order forms or proofs which are approved by you.
Please check your order form or proofs very carefully to avoid reprints!!
What is the quality of card stock that you use? TOP
Our invitations are printed on Acid & Lignon free 80lb Classic Crest Cover. We also offer Acid & Lignon free 80 lb. Classic Crest Linen.
What is the quality of the envelopes you use? TOP
We use a premium quality 70# envelope for the Classic Crest Cover and a Classic Crest Linen 70# envelope for the Classic Crest Linen Cover.
When will I be billed for my order? TOP
Your order will be billed to your credit or debit card account when you complete the "checkout" section of the web site. Since every order is customized, we will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.
Can I order blank invitations? TOP
Yes, blank cards are available at the same price as the printed cards. We do not charge for printing your invitations.
Do you have a minimum order? TOP
Yes, Our minimum order varies depending on the item you are ordering. Please check the item you want to order for the minimum.
How is my order printed? TOP
The image is laser printed in 2400 dpi. All our printing is done in house with professional quality digital laser printers.
What does the cost of my invitation include? TOP
It includes your invitaiton, set up, ink, typestyle, printing, and envelopes.
How soon can I get my order? TOP
You should receive an e-mail with a proof within 24-48 hours of placing your order. As soon as we get your final approval we will print and ship your order.
It usually takes 5-7 days after placing your order until you receive it.
Birth announcements are a top priority and are shipped no later than the next business day.
Why don't the colors of the invitation match the colors on my computer? TOP
We make every attempt to make sure the color you see is as close to the actual color of the invitation. Screen resolution and color settings are different from one computer to another. This is something that is beyond our control.
What are the shipping charges? TOP
The shipping charges vary depending on the products you have ordered. Our shopping cart will figure the shipping charges for you.
How will my order be shipped? TOP
ACC Designsprimary carrier is UPS. We will ship FedEx and USPS if requested.
Ground Shippingtakes 2-7 business days in addition to the time it takes to process, package, and ship your order (hand over to the carrier). 3rd Day Shipping takes 3 full business days to arrive after shipment. 2nd Day Shipping takes 2 full business days to arrive after shipment. Overnight Shipments will arrive the next business day. Business days DO NOT include Saturdays, Sundays or Holidays. No shipments are made Saturdays or Sundays. Saturday delivery is available on certain items at extra charge.
Customers in Hawaii (HI), Puerto Rico, and Alaska (AK) must choose either UPS 2nd Day Air or Next Day Air service since UPS Ground service is not available to these areas. All orders submitted with Ground Shipping to these areas will be automatically upgraded to 2nd Day Air at extra charge. Items shipped require a signature for delivery unless you specify differently.
UPS GROUND SHIPPING MAP
Canadian Orders
Canadian Shipments might be subject to Duty, Brokerage, G.S.T., P.S.T. and other import taxes which will be collected by the driver upon delivery. ACC Designs has no control over these charges and does not collect them. These charges are based on the value of the product in Canadian dollars and your ship-to destination.
Can I cancel my order? TOP
Yes, you may cancel your order. If you need to cancel your order you must do so while in the proofing stage. As soon as we receive your final approval, your ordered is automatically queued in our system and will be printed. When the order reaches the printing stage we can not issue a refund.
What if I receive my order and there are no errors but I just don't like it. Can I receive a refund? TOP
No. We're sorry, but your order was custom-printed for you. Because it cannot be sold to anyone else, you cannot return the order and no refunds or credits can be given. Please be sure to ask any questions that you might have before you place your order so that you can be sure that you will be fully satisfied with the finished product
Will I receive a proof of my order? TOP
Yes, You will receive a proof within 24-48 hours of placing your order.
How do I order samples and how much do they cost? TOP
We will be happy to send you one sample at no cost to you. If you want more than one sample there will be a small fee of $1.00 per sample that will be credited when you place your order.
I have a question I don't see here, can I call you? TOP
Certainly, You can call us toll free 1-877-369-1ACC(222) or email us sales@accdesigns.com. and one of our sales associates will be glad to answer your questions.
Can I place my order by phone? TOP
Some people feel uncomfortable providing their credit card information online. If you would like to order by phone please call Toll Free 1-877-369-1222 between 9 a.m. & 11 p.m. CST business hours. Please use this same number or email for customer service issues. You can also FAX your order to 219-465-5258 .
Can I order wrappers only? TOP
Yes, you can order wrappers only. You can buy your candy at Sam's Club, Costco, BJ's or Wal-Mart at a savings plus you will save considerably on the shipping charges.
What are the shipping charges for candy bars? TOP
To view applicable shipping and delivery charges, add your items to the shopping cart and the shipping fees will be displayed. As you note the fees, please keep in mind our products can be quite heavy. Our shipping prices reflect their weight, dimensions and fragile nature.
Do you ship chocolate in the summer ? TOP
Yes, we ship chocolate during the summer. We will ship the chocolate using ice packs at no extra charge. During summer months or when shipping to a warm climate, chocolate needs to be shipped in no more than 1-2 days. If the shipping address is located in the 1 or 2 day shipping range (see map) then UPS Ground can be used. Otherwise, please select Express shipping for your order. If you do not choose the appropriate shipping selection, then your order may be delayed.
ACC Designs will not ship perishable products on Thursdays and Fridays. Packages will not be in transit over the weekend. This is to prevent the chocolate from melting. The bars should be shipped to an address where someone will be there to receive them so the bars are not left outside. We will not be held responsible for candy shipped, that is not picked up in a timely manner.
Can you send me a catalog? TOP
If you are E-mailing us to request a catalog. Please note we discontinued our printed catalog. Our website is our online catalog. We are continuously adding new & changing our existing products. Any printed catalog would be outdated before you would receive it.
